Refund policy

Order Cancellations

If you need to cancel your order, just get in touch within 24 hours of placing it by emailing info@pupsyworld.com. Make sure to include your order number so we can help you quickly.

After this time, we can’t guarantee that your order can be cancelled, as it may already be in the processing stage. Once it’s been dispatched, cancellation won’t be possible.

If your order has already been shipped, you can return the item after it arrives, in line with our Return & Refund Policy.

30-Day Easy Returns

You have up to 30 days from the date your order arrives to return any items.

To qualify for a return, products must be unused, in their original condition, and sent back with all original packaging, tags, and accessories.

Our support team is here to help you every step of the way.

Restocking fee: none, we don’t charge any fees for returns.

Return Policy Overview

• Return window: You have 30 days from the date your order arrives to send it back
• Condition: Items need to be unused and returned in their original condition, including all packaging, tags, and accessories
• Easy returns: Our support team is here to help you through every step
• Restocking fee: None

 There’s no charge to the customer if the product:

• Is incorrect

• Is damaged by the carrier

• Is defective in any way

Customer Remorse (Change of Mind)

You’ll need to cover the return shipping cost yourself if:

• The wrong item was ordered

• The item is no longer wanted

• The item does not fit

Any original shipping charges won’t be refunded.

How to Return an Item

1. Contact Us: Send an email to info@pupsyworld.com with your order number and a brief explanation of why you’d like to return the item.

2. Pack Your Item: Please pack the item back into its original packaging, making sure all accessories, tags, and documents are included and it’s securely wrapped.

3. Send It Back: Send your return by following the steps in your return authorisation email. You can use the suggested courier or choose a shipping method that works best for you.

Refund Process

• Inspection: Once your return arrives, we’ll check the item to make sure it meets our return conditions.
• Refund Timing: Once your refund has been approved, we’ll begin processing it. Please allow up to 7 working days for the amount to be sent back to your original payment method, depending on your bank or payment provider.
  
  

Exchanges

We do offer exchanges. If you’d like to swap your item for a different size, colour, or a completely different product, just email us at info@pupsyworld.com and we’ll help you arrange it quickly.

Order Not Delivered

If your order hasn’t arrived within the expected delivery time, please get in touch with us at info@pupsyworld.com and include your order number. We’ll look into it with the courier, and if the package is confirmed lost, we’ll either refund you in full to your original payment method or send out a replacement at no extra cost.

Non-Returnable Items

Some items can’t be returned for hygiene and safety reasons. If that’s the case, it’ll be clearly stated on the product page.

Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page along with an updated Last Updated date. It’s a good idea to check back occasionally. By continuing to use our website after any updates, you agree to the revised policy.

Questions?

For help, you can check out our FAQs page or get in touch with our customer service team.

Contact Information

Store Address: 64 Ranelagh Road, Wolverhampton WV2 3EJ, United Kingdom

Store Email: info@pupsyworld.com

Store Phone: +441214091634

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (GMT)

We do our best to reply back to your Email within 1-2 business days.